Frequently Asked Questions

Which areas do you take properties on?

We cover all areas within Greater London.

What type of properties do you deal with?

All types – but normally houses or flats with a minimum of 3 bedrooms and 2 reception rooms.  We are also looking for modern one or two bedroom apartments in or near the city centre.

Does the property need to be furnished?

Not necessarily. We take on fully furnished, part furnished and completely unfurnished properties.

Is this sub-letting?

Yes. we have a Guaranteed Rent Agreement with yourselves and then we place our own LHA tenants into the property. We guarantee the rent so you don’t have to worry. 

Do you pay a deposit?

We do not pay a deposit as we are taking the property on a long term management basis and are guaranteeing the rent and any intentional damage to the property.

How do I receive rent payments?

We will set up a monthly standing order direct to your bank account for the agreed rent. This will be paid each and every month for the duration of the contract and is guaranteed to be on time each month.

What are your fees?

Zero! We don’t take fees from Landlords! Not a single penny.

What do you mean by maintenance?

We manage any ordinary maintenance costs and we pay for it. So, unless there are extraordinary maintenance problems (eg. the boiler has to be replaced, damp issues, the roof collapses, etc), it is our duty to manage the problem, fix it and pay for it.

I have a whole portfolio of properties; do you take on multiple houses from one person?

Yes that’s not a problem. We can take on 1 or 100 houses from you, provided they meet our criteria.

How much wear and tear can I expect to see as it will be a shared household?

 We have a regular cleaner who clean all the communal areas and who is also ‘our eyes and ears’. This service is not provided if you go down the normal lettings route.

Do you have your own tradesmen?

We have a Maintenance Manager and a team of fully qualified tradesmen that we use for maintenance and general repairs.

How can I be assured the property won’t get damaged?

To date we have never had any major damage done to any of our properties. We follow a stringent quality control process in the shape of regular inspections and cleaners. If there is any minor damage we recover the cost from the tenant. 

Who will pay for ongoing repairs?

We will be responsible for all minor repairs and maintenance. As the landlord, you will still be responsible for safety compliance but we will manage and arrange this for you.

Will I have to deal with the tenants?

No, we are your tenants. We deal with all of our own tenants, all phones calls, emails, viewings, meetings etc. We do all the legwork for you, so you can relax.

What if one of the tenants doesn’t pay or is late paying?

That’s our problem not yours. This very rarely happens in reality, but when it does we cover the cost and you receive your full rent as promised.

What input will I have with the property once I sign a contract with you?

You can have as little or as much involvement with your property as you like. We understand that some Landlords (especially at the start of our working relationship) like to be a little more hands on until they trust us 100% with their assets. However, the whole idea is that it gives you hassle free rent while you sit back and relax!

What happens if I want to end my contract with you or vice versa?

We ask for a minimum Fixed period of 12 months with no break clause. 

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